Sunyow

Seller: Sunyow Co.

 

Chief Operating Officer: Naoto Fujisaki, Representative Director

 

Address: 5-8-29 Kami-Muneoka, Shiki City, Saitama Prefecture 353-0001

 

Telephone number: 048-474-2195 (Reception hours: 10:00-17:00, excluding Saturdays, Sundays, and public holidays) FAX number: 048-474-2196

 

Email address: web@sunyow.com

 

Selling price is listed on each product page (tax included).

 

Additional charges besides the product price: • Consumption tax

- Shipping fee (flat rate of 990 yen nationwide, free shipping for purchases over 10,000 yen, etc.)

• Bank transfer fees (if paying by bank transfer)

• Cash on delivery fee (if you choose cash on delivery)

 

Payment method and timing: • Credit card payment: At the time of order

• Bank transfer: Please make the transfer within 7 days of placing your order.

・Cash on delivery: Payment upon receipt of the product.

• Convenience store payment: Please make your payment within 5 days of placing your order.

 

Product Delivery Time: After order confirmation (or after payment confirmation for prepaid orders), we will usually ship within 7 business days.

 

*Because our lighting fixtures are handcrafted and adjusted one by one by skilled artisans in our own factory, delivery times may vary depending on whether the item is made to order or if it is currently in stock. In such cases, we will inform you of the delivery date separately via email.

 

Regarding returns, exchanges, and cancellations: Please contact us via the inquiry form or by phone within 7 days of receiving your product.

 

[In case of defective products or incorrect deliveries]

We will promptly replace the item with a new one or repair it. We will cover the shipping costs for returns and exchanges.

 

[In cases due to customer reasons]

As a general rule, we do not accept returns, exchanges, or cancellations due to customer reasons such as "the size didn't fit" or "it's not what I expected."

We do not do that.

 

[Notes regarding product characteristics]

The brass parts used in Sanyo products are not coated with rust-preventive agents in order to allow you to enjoy their aging process. Also, because the glass shades are handmade, there may be small air bubbles or individual variations.

These are characteristics (flavors) of the product and are therefore not grounds for return as defective products.

Please be aware of this in advance.